The role of the salon owner is key as we saw in Part 1 of this series. Leading your salon to success has many areas that need to be addressed to ensure results. The following key areas are important to build on after you have established your Mission and Vision Statements for your salon business.
Management Training
Once delegation has taken place, the owner must train the manager thoroughly with regards to all standards and expectations.
The owner must still maintain some control by being informed and aware of daily operations, and by communicating regularly with the manager. Staff meetings and other forms of communications are essential to make sure all staff are working towards the goals, vision, and mission of the salon.
Training should be an ongoing process. Everyone needs to be reminded of standards of service, and everyone should refresh their skills.
If an owner wants to be totally ‘hands-off’, success is only possible if good hiring, delegation and training have taken place.
Staff Training
Even with a manager hired by the owner, the quality of work and the professionalism of all staff is still the ultimate responsibility of the owner.
Remember—the owner must hire and oversee a manager who will lead the staff. If any staff are not performing well, the owner must be able to depend on the manager perform their duties effectively.
Motivational Environment
It is the owner’s responsibility to create an environment conducive to success. Here are the key factors that will determine the success of your salon:
- The right people must be aligned with your vision.
- The interview and selection process must enable you to attract and engage people that are the right fit for you and your spa.
- The Interview and selection process also allows you to weed out and avoid people that are NOT the right fit for you. The wrong people are OUT.
- It is essential to have a process that can measure people to your vision, mission, values etc. and then have them lead your team based upon these principles.
- Staff Orientation
- How is each team member brought into the culture
- Day 1 to Day 30
- Staff Training
- Technical
- Service
- Staff Responsibility
- Teach a skill
- Assign tasks and roles
- Get them to select and train their replacement
- Staff Goal Setting
- Personal
- Professional
- Staff Productivity
- Evaluations
- To following the vision
- To achieve performance targets
- To achieving personal development
- Quality Control
What’s Next for You?
These tools and strategies can be useful as a road map for leading your salon business to success. It’s up to you to decide what your role will be as owner.
Will you be involved in the salon on a daily basis? Or will you head off to travel the globe knowing your manager and staff are eager and able to implement your vision?
Or maybe your role will be somewhere between these two examples. There is no right or wrong way to act as an owner. The most important thing is being an active participant in taking steps to ensure that your goals can be achieved regardless of the path you take for your salon business.
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