Custom Training

Each business is different and so are the training needs. We are delighted to have worked with many of the best spas in the country to design custom programs to meet their specific areas in need of support.

Each business is different, and so are their training needs. We have been able to use our expertise to design custom programs that provide support for many of the best salons in the country.

Program Development

To maximize the performance in your own business have our professionals to come to your business and deliver a high energy, high impact custom training program that will not only jump start your revenue but give you a system that is built to last.

Our Professionals will come to your business and help implement a high energy, high impact custom training program.. This will jumpstart your revenue and maximize the performance of your business by providing you with a system built for long term success.

Our Process

A thorough review of your current status and performance. Based on this review we will make recommendations for new or amended policies that will form the basis of a new detailed program. This may include commission structures, operational needs, incentives etc.

We will process a thorough review of your current status and performance. Using these results, we will make recommendations for new or amended polices to improve on areas such as commission structure, operational needs, and incentives. Our experts will help you construct a new, detailed program for your business

  • Established & Clear team goals

    We will help you establish and execute clear term goals.

  • Customized manuals for each team member

    Each team member will be equipped with a customized manual; useful for current team members, and future trainees

  • Deliver training for all team members

    We will provide intensive training for all team members.

Retail & Reception Training

Retail Sales Training

Retail Sales are fundamental to a spa’s bottom line. It is proven that a client who buys retail from a spa is more likely to be a loyal customer. This interactive workshop will guide your therapists through a step by step product recommendation process and techniques to close the sale. The end result is your therapists earn themselves a raise, the spa increases profits and your customers are left with the knowledge they are dealing with a professional and trustworthy spa operation.

Retail sales are vital to a salon’s bottom line. It is proven that a client who buys retail from a salon is more likely to be a loyal customer. You stylist will participate in our interactive workshop where we will guide them through a step-by-step product recommendation process and teach techniques to close the sale. The end result is your stylists earn themselves a raise, the salon increases profits and your customers are left with the assurance that your business is a professional and trustworthy salon operation.

  • Identifying the keys to successful selling
  • Turning selling into recommending
  • Customer flow for retail sales
  • Prescription card process
  • Overcoming objectives
  • Selling the methods that work
  • Closing the sale
  • Complete Manual Included
  • Certificate issued upon completion

Salon Reception Training

Your receptionists are the backbone of your business. One of the keys to any successful salon is to have an efficient and professional reception team.

Our seminar will go over the vital details and issues your reception staff will encounter and Equip them with enhanced skills to better serve your customers and improve your bottom line.

You will learn:

  • Setting First Impressions
  • Greeting guests
  • Booking procedures and efficiencies (Maximizing Business)
  • Up-selling Services
  • Customer Retention
  • Complete manual included
  • Telephone protocol
  • Dealing with Disgruntled Clients
  • Staff Scheduling
  • Salon Tours and Customer flow
  • Cancellation Policies
  • Certificate issued upon completion
  • Salon Policies
  • Selling Retail
  • Assisting with Inventory
  • Consultation forms and prescription cards
  • Making lasting impressions

Guest Services Excellence

Guest service excellence is the cornerstone of any long term successful operation. The ability to efficiently and effectively service your guests is the most fundamental and critical principle in the spa world.

Guest service excellence is essential to the long term success of any operation. The ability to efficiently and effectively service your guests is the most fundamental and critical principle in the salon industry. Let our experts provide your staff with thorough training on guest service excellence. Make the shift from good, or very good, to excellence.

Full Day Guest Service Excellence Workshop

Special Group Rates Available

  • The Shift to Guest Service Excellence
  • Setting the First Impression
  • Greeting Guests for a Service
  • Difficult Situations
  • Internal Service Excellence
  • Making Lasting Impressions